Assistant Manager (aka Fun Facilitator)

Position: (Full-Time)

Location: Urban Escape, Ardmore, Oklahoma

Job Summary:

Urban Escape is seeking a dynamic, self-motivated individual to fill the role of Assistant Manager. This full-time position calls for an energetic leader who can deliver an exceptional entertainment experience, oversee operational duties, and manage the vibrant offerings of escape rooms, axe throwing, and paint splatter rooms. The ideal candidate will be a pivotal part of our team, ensuring every guest “escapes to fun” while maintaining the highest standards of service and safety.

Key Responsibilities:

  • Oversee daily operations and ensure a smooth and efficient running of the venue.

  • Provide leadership and guidance to staff, fostering a team-oriented and inclusive atmosphere.

  • Manage staffing requirements, scheduling, and training of new team members.

  • Maintain a safe, clean, and organized environment for both guests and staff.

  • Implement strategies to enhance guest satisfaction and optimize business performance.

  • Handle administrative tasks including inventory management, reporting, and compliance with all safety regulations.

  • Collaborate with the management team to plan and execute events, promotions, and marketing initiatives.

Work Hours:

  • Wednesday to Friday: 5 PM to 10 PM

  • Saturday: 12 PM to 10 PM

  • Sunday: 12 PM to 5 PM


  • Proven experience in a leadership role within the entertainment, hospitality, or retail industry.

  • Excellent communication and interpersonal skills.

  • Strong organizational and problem-solving abilities.

  • Ability to work independently and make sound decisions under pressure.

  • A passion for creating fun, engaging experiences for a diverse clientele.

  • Proficiency in basic computer applications and software.


  • Competitive salary with performance-based incentives.

  • Opportunities for professional growth within the company.

  • Discounts on all Urban Escape activities and merchandise.

  • A supportive and energetic work environment that values creativity and innovation.

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